|
 |
|
- Problem:
- Files do not load from the CD-ROM.
- Solution:
- There are not any executable programs included on the LRWCS CDs. The user must first open their word-processing application. Typically the command sequence to open a file is to then choose File and Open to display and edit text (".txt") or rich text format (".rtf") files. Since there is a wide variety of word-processing applications available which all use their own command sets and we do not have a large technical support staff, we do not support these applications. However, usually training and support are readily available for these applications either from the original vendors or from third party companies. In addition, most of the information required for using the application is available either in the software manual or using the Help command within the application.
- Problem:
- "When I print the music from the CD, all I get is gibberish on the paper."
- Solution:
- The music for the Lutheran Resources for Worship Computer Series on CD is included in the form of graphics. If you try to open a graphic using the same command sequence that you normally use for opening text or rich text format files your word-processing application will assume that you are trying to view text and it will look like a bunch of meaningless symbols.
In order to view or display a graphic within a word-processing or desktop publishing application you must first create a blank document or open an existing document. Then the usual command sequence for viewing or displaying a graphic within your document is to choose Insert | Picture | From File (Microsoft Word) or Import | Picture. Once the graphics have been inserted properly within the document they will be displayed and print correctly.
- Problem:
- "The EPS files appear blocky and irregular when I print them."
- Solution:
- You do not have a PostScript-compatible laser printer. Buy a PostScript laser printer, or use the TIFF (".tif" or Tagged Image Format) files instead.
- Problem:
- "The LBW font doesn't work in WordPerfect 7/8;
When I change characters in it, they appear to be in Greek."
- Solution:
- WordPerfect 7/8 is somehow incompatible with our LBW symbol font. Corel tech support was/is unable to suggest a solution. The user may be able to coax the fonts into working by changing the point size. I discovered that some point sizes would appear correctly while others wouldn't. However, this does not appear to be a permanent solution; a user called and said that the problem would reappear in a document after he had saved it with the fonts correctly displayed. Perhaps the only consistent solution is to open the file in question in WordPad (included with Windows 95) or another application, edit the necessary characters, save the file, and continue editing in WordPerfect. However this is tantamount to suggesting that the user switch word processors.
- Problem:
- "When I import a music graphic, it is too big and
messes up my page layout. I want half of the graphics to appear on page
X and the other half to appear on page Y."
- Solution:
- The music graphics are just that, graphics, or pictures, and don't "flow" like text from page to page if they are too large to fit in the space provided. The file(s) must be cropped, resized, or otherwise manipulated to conform to the user's requirements. Most word processing (such as Microsoft Works, Word, Publisher and WordPerfect) and desk top publishing packages provide basic image manipulation functionality for such actions as cropping and resizing. AFP cannot provide training or support for customers on the use of their non-AFP software, and users should be directed to their software manuals or the relevant technical support providers for the software package they are using. An even better suggestion for a user frustrated with the limited capabilities of their current software might be to obtain a true image manipulation package (such as Adobe Photoshop or JASC PaintShop Pro), or another such package which can be downloaded free or at low cost from the Internet.
- Please see the Augsburg Fortress Website for more information for product information and for answers to copyright questions.
- Problem:
- "When I try to open the files on my word-processing software I cannot see any of the files."
- Solution:
- The software is displaying only files with the default extension—for example "*.doc" for MS Word documents. The extensions for the files on the CD are ".rtf" and ".txt".
After "drilling down" to the correct directories in the File | Open dialogue box of the software, the next step is to change the default file mask from the software's native document format to either "All Files (*.*)", "Rich Text Format (*.rtf)", or "Text Files (*.txt)".
- Problem:
- "I double click the file and get "Open With: Click the program you want to use to open the file 'yourfilename'."
- Solution:
- The file you are trying to open has not been associated or has been reassociated with a different program that is no longer on your computer.
If you know that you have an application that you may use to open a type of document but icon displayed by the file is not same as the one used by the application, you may re-associate the file type with a new program by following the steps below. For example, if you would like to edit all of your text files in Microsoft Word instead of using Notepad, you could re-associate the ".txt" file type with Word.
- While viewing the file's icon in My Computer or the Windows Explorer, hold down the SHIFT key and right-click on the icon.
- When the context menu pops up, choose Open with, and then select your programs icon from the scrollable list.
- If your program does not appear in the list, you may have to choose Browse and look for the program on your hard drive.
- Problem:
- "I can't get the PostScript font to install in Windows 95."
- Solution:
- You not have a Adobe Type Manager installed (which is required to use PS fonts on a Windows system).
Buy a copy of Adobe Type Manager, or use the TrueType version of the font.
- Problem:
- "I double click the file and get "Error: The
Application that created this file could not be found..."
- Solution:
- A copy of the exact application that created the file is not present on your Mac or the file's associations have been changed.
Open the file form within a word processing or desktop publishing application rather than simply double-clicking the file on the desktop. Once the file has been opened and saved (or saved-as) in an application, the Mac will associate the file with that application.
Sampler CD: AutoStart 9805 virus (Power Macintosh computers only)
Version 1.0 of this CD contains a computer virus known as AutoStart 9805. This virus, or worm, affects only Macintosh Power PC computers. Windows/Intel (IBM-compatible) PCs and older Macintosh models that use the 68000 to 68040 CPU (Quadra, Centris, Macintosh II, LC and so forth) are not affected by this worm virus.
- Symptoms:
-
- The system unexpectedly restarts after mounting a diskette or other volume. This will only happen when the initial infection occurs.
- The "DB" application name flashes briefly in the menu bar when a disk is mounted.
- The presence of an invisible application file named "DB" on the root of disk volumes, or the invisible "Desktop Print Spooler" file in the extensions folder. Any file or disk utility program (such as ResEdit) that shows invisible files in its file selection dialogs can be used to check for the files. Be sure not to confuse the legitimate "Desktop Printer Spooler" file with the worm.
- A process named "Desktop Print Spooler" is found (use Process Watcher or Macsbug).
- Extensive, unexplained disk activity every 30 minutes.
- Solution:
- In the absence of anti-virus software, you can remove the virus
using the following steps. However, you will need to restore damaged
data files from backups.
- Reboot your system with extensions off. (Reboot while pressing the shift key.)
- Start the Apple "Find File" or "Sherlock" utility. Use it to search all volumes for files whose name is exactly "DB" and which are invisible. (To select for visibility, hold down the option key when clicking on the "Name" pop-up menu; use "more choices" to select both search criteria.) Drag found files from the Find window to the trash.
- Search again, for the "Desktop Print Spooler" file. Delete it also. (Be sure NOT to delete the legitimate "Desktop Printer Spooler"!)
- Empty the trash.
- Open the "QuickTime Settings" control panel. Select "AutoPlay" from the menu of options, and uncheck "Enable CD-ROM AutoPlay.
- Restart.
- Throw away infected CD and request a replacement CD with WormScan (ISBN 6-0001-0359-X). (Replacements originally mailed 9/25/98).
Did this page answer your questions? If not, you can contact Augsburg Fortress software support directly with our E-Mail Support Form.
|
